Essay on Online Shopping Product Availability and Logistics

Table of Contents Introduction 1 Online shops, Logistics and the Last Mile Problem 3 The E-Commerce Platform’s Accessibility and Availability 6 Efficient Customer Response and Quick Response 8 Conclusion 10 References 11 Introduction Online shops are an alternative to traditional shopping methods, but do they solve product availability issues in a viable way, and are traditional shopping methods preferred over online shopping? Morris, B (2013) points out that more consumers prefer online shopping as 70 % of 3,000 online shoppers surveyed in February 2013 in a study performed by the United Parcel Service Inc. (UPS) say they would rather shop their favorite retailer online. This can only lead us to understand that a†¦show more content†¦Nevertheless, the problem of full and timely customer satisfaction in remote areas that lack the infrastructure to fully address the customer’s will, and thus increase his/her likelihood to impact positively the retailer’s profitability is an issue that has not been yet fully solved. As ECR (Efficient Customer Response) times differ in those areas with a broader access to a larger range of tools that facilitate QR (Quick Response) and consequently customer satisfaction (Walters, 2007). On the other hand, The â€Å"back-end† of the online shopping experience is a process that seems to be simple at first sight but proves to be a complex matter as this does not only involve the mere customer request to buy a specific good or service. This process involves the coordination of several retailers that provide the seller of the service or good in need with the optimal conditions to achieve the goal of satisfying a customer’s will as well (Walters, 2007). The process in question will be closely studied by introducing the reader with trends and stages introduced by Fernie, J. 2007. Which comprehend the historical analysis from a period that goes from the 1950’s to the late 2000’s and will briefly enlighten and enable the reader to understand why the transition that logistics have undergone (from DSDs (Direct Store Deliveries) to Relationship between various suppliers) took the path it took. Additionally, thisShow MoreRelatedE Commerce Boom s Impact On Logistics Essay895 Words   |  4 PagesThe E-Commerce Boom’s Impact on Logistics by Matt Magpantay, Marketing Associate, Evans Distribution Systems The time of elaborate, multi-story shopping centers is rapidly coming to a close with the rise of Ecommerce. Over the last decade, technology has inspired an online retail boom that has benefitted some retailers, while leaving others helpless. With the younger generations embracing smart phones and tablets, Ecommerce’s role has shifted from an untested frontier to a vital pillar forRead MoreEssay on CPA117 CASE 1 Online Shopping1609 Words   |  7 Pagesï » ¿1. Identify the industry, value chain industry segment The industry is the Australian shopping centre industry. Core activities cover building, developing and managing shopping centres in Australia. 2. Value chain Design S/C Project management Leasing sales Property Management Refurbishment redevelopment (Renovation of the shopping centre or optimise the building structure to better suit customers’ need ) 3. What is the current life cycle position of the industry? MaturityRead MoreE-Commerce Industry Analysis- Porters1596 Words   |  7 Pagesinternet shopping * Developed supply chains and logistics * Less Entry barriers * Low cost of online advertising | Related Supporting Industries | Communication and Broadband Industry- * Launch of 3G and 4G services in India * Strong number of broadband users (13.81 million users as of 2012) Banking Industry- * Evolution of internet banking and mobile banking * 48% of transactions are taking place through electronic modeLogistics Industry * Improving Logistics andRead MoreMarketing And Supply Chain Operations1191 Words   |  5 Pages Introduction With the increased access to the online information with the ubiquitous use of smartphones, laptops or tablets, consumers are now more knowledgeable than ever before. Comparing services, prices and characteristics of the similar products of different companies becomes much easier. According to a recent research, 87% of consumers look for information before visiting a store. (Google, 2014) Search results are also a driver to push consumers to stores. The results of the researchRead MoreThe Role of the Internet in Supply Chain Management1872 Words   |  7 PagesSupply chain (SC) is made up of all the activities that are required to deliver products to the customer – from designing product to receiving order, procuring material, marketing, manufacturing, logistics, customer services, receiving payment and so on (Donovan, 2001). Hence, supply chain consists of a group of different companies working together to produce finished goods sold to customers out of raw materials. Company strikes to gain competitive advantages through improving their supply chainRead MoreCustomer Satisfaction And E Loyalty2512 Words   |  11 PagesCustomer satisfaction and E-loyalty: Liu(2008) claimed that online shopping customers’ satisfaction may be ruined by the lacking of on-time delivery. A quarter of Chinese customers were dissatisfied with online-shopping experience due to the low delivery service level(CNNIC,2004). The Kotler(1997) divided the whole model of the satisfaction process in e-commerce into three stages shown in Figure 1: the information search and alternatives evaluation section, purchase section and post-purchaseRead MoreThe Challenges Of Retail Logistics Management4526 Words   |  19 Pages The Challenges of Retail Logistics Management Senora N. Bradford Florida Institute of Technology MGT 5062 Professor: Dr. Essary â€Æ' The Challenges of Retail Logistics Management Introduction Consumers don’t realize the process and logistics it takes to provide goods and make them available for purchase. When we go to department stores and there is a surplus of goods, we as customers don’t fully understand how products were supplied or what demands are being met (Fernie and Sparks, 2009). WithRead MoreThe Role Of Social Media On Global E Commerce1507 Words   |  7 Pages(companies) trade their products and services using computer networks. The buyers and sellers can use platforms like mobile commerce, electronic funds transfer, supply chain management, online transaction processing, data collection, internet marketing, electronic data interchange and inventory management systems. Currently, most of these transactions have taken advantage of the World Wide Web, which is largely accessed through emails and other platforms. E-commerce entails online shopping web sites, activeRead MoreSWOT of Canadian Operations of Wal-Mart: Supply Chain Innovations to Fight Competition in Canada1202 Words   |  5 PagesWal-Mart –Supply chain innovations to fight competition in Canada Supply chain innovations should ensure on-shelf availability at retail outlets, improving collaboration between vendors and retailers, translating supply chain costs to product pricing, lean inventory and real time replenishment. Wal-Mart should ensure that process differentiation to determine the right method of moving products with varying demand characteristics (Akehurst, C., Alexander, N. (1995) SWOT Analysis of Canadian operationsRead MoreMission And Core Value Of The Target Corporation1999 Words   |  8 PagesThe Target Corporation is the second-largest discount retailer in the U.S. Target?s mission is to ?make Target your preferred shopping destination in all channels by delivering outstanding value, continuous innovation and exceptional guest experiences by consistently fulfilling our ?Expect More, Pay Less? brand promise.? Fostering an inclusive culture is a core value that is integrated into every aspect of Target business. Through fostering an inclusive culture, Target enables all of their team members